Among the brand new measures proposed by the ministry is caring for individuals over 65 within the workplaces even when they don’t have a previous appointment The Ombudsman is monitoring the suggestions made to the ministry to resolve the dearth of face-to-face care within the workplaces The ministry denies the “collapse” of the system however acknowledges that extra employees are wanted
María calls her niece on daily basis to ask her if she has succeeded. The reply, every week later, continues to be destructive: “There isn’t any availability within the subsequent few days for the requested service,” replies the Social Security web site. “In the case of my aunt, it’s a profit. She has no research or technological expertise. I often assist her with the procedures, however with this there is no such thing as a means,” explains María José. Both stay at a distance of 40 kilometers within the province of Murcia.
Getting an appointment in any of the Social Security workplaces is an not possible mission, in keeping with the CSIF union. “There are not any openings for subsequent month in any province. We have an issue of lack of personnel. Of the 1,600 non permanent staff that the ministry promised us in October, none have but been in a position to be included,” says Ricardo Aguirre, nationwide coordinator for Social Security. CSIF. Processes are underway, however not full.
The telephone name resolution would not work both. “The solely possibility they’ve given my aunt is a sheet of paper with two phone numbers to name. They do not reply any of them,” says María José. The officers, about 26,000 in whole, declare to be completely overwhelmed. “The workforce has been diminished by 10,000 individuals within the final decade. Last 12 months 4 million calls have been left unanswered. That is the fact,” says Aguirre.
The Ombudsman has raised the “quite a few complaints he receives” to the minister himself, José Luis Escrivá, as a result of residents will not be insured “on time and in a well timed method, face-to-face and direct consideration on the Social Security workplaces.” The difficulties are particularly concentrated in “Madrid, Catalonia, the Canary Islands or the Basque Country, and to a lesser extent within the Valencian Community, the Balearic Islands and Andalusia”.
The head of the Ministry of Social Security insists that the physique may be very fast in terms of recognizing a retirement profit. But the jam happens earlier than you will get all of the paperwork going. “Now they’ve despatched us an instruction to cut back appointment consideration to a most of quarter-hour,” criticizes CSIF. “Each particular person wants their very own consideration time. This discount of time is an invention of the minister who doesn’t seek the advice of with anybody.”
The current Direct Attention to Citizens plan additionally proposes that, “to the extent doable”, within the case of these over 65 who should not have an appointment and require face-to-face consideration, “they should be attended with out an appointment and as a precedence “. Officials insist that “they cannot do 4 issues directly.” Someone will then need to handle all of the paperwork afterwards. “In the maternity profit there are circumstances during which the delay is such that the mother and father return to work and haven’t but been paid,” explains Aguirre.
In addition, the Ombudsman said:
“The extension of the hours of face-to-face consideration masking, the place acceptable, the afternoon hours”. This is an thought that’s being analyzed with a purpose to open extra areas for face-to-face appointments. “That personal personnel with administrative powers be assigned to the workplaces to handle the entry of residents.” Right now it’s the safety guards who perform this activity “with out having administrative powers.”
Changes to enhance help at Social Security workplaces will take time to be seen, in keeping with the ministry itself. It is argued that the start line “was very deteriorated” with 20% fewer officers working for this physique when the Government got here to energy in 2018. “If there may be an establishment that should be placed on a pedestal when it’s talked about, it’s Social Security”, Escrivá defended final week throughout his interpellation on this regard. “This is to not say that there are not any administration issues. Of course there are.”
“We don’t go on strike as a result of we’re conscious that we can’t,” explains Aguirre. However, the mobilizations of those “selfless” officers, because the minister outlined them, will proceed. The subsequent day 23 there may be known as an indication in Zaragoza.